Refund policy

At TRIBÙ, we value every customer's experience with our fragrances and aim to ensure your satisfaction with each purchase. Due to the delicate nature of our products, we have established a strict return and refund policy to protect both our customers and the quality of our perfumes.

1. Returns on Unopened Products

We accept returns on unopened, unused fragrances within 14 days of the delivery date. If you would like to return an item, please ensure it remains in its original packaging and is in resellable condition.

To initiate a return, please contact our Customer Support team at https://tribuparfums.com/pages/contact . You will be responsible for the return shipping costs, and we recommend using a trackable shipping service to ensure safe delivery.

2. Non-Returnable Products

Due to hygiene and quality control standards, we cannot accept returns on any opened or used fragrance products. Once a fragrance has been unsealed, it is considered final sale.

3. Damaged or Defective Products

If your fragrance arrives damaged or defective, please reach out to us within 7 days of receiving your order with a description and photo of the issue. We will be happy to provide a replacement or issue a full refund in such cases.

4. Sample Program

To help you find your perfect scent, we offer sample sizes or complimentary tester vials with select orders. Please try these samples before unsealing your full-size bottle to ensure your satisfaction with the fragrance.

5. Policy Transparency and Customer Support

We strive for transparency in our policies and are here to assist with any questions you may have. Please feel free to reach out if you need further clarification on our return and refund process.